The best way to access JTC content is by pressing "LEARN" on the product page or in your library and using the Interactive Tab option, included with all purchases and/or a JTC+ membership. If you have downloaded your purchase, you will find the tab within the folders, which are laid out to follow the modules within the product. 

If you have the option, try using a different device (maybe a phone or another computer) to click the confirmation link. If this fails try right clicking on the link and pasting it into your browser (we advise Chrome or Firefox). If you still have trouble, drop us a message.

You have ten attempts to download each product. If you have gone over this limit you may need to contact support.

We have several high end and modern server nodes on our network distributing content to various sections of the globe. Your specific download speed will vary depending on where you are located in relation to our nearest server and also how your ISP is routing your web traffic. Sometimes maintenance/damage on under sea cabling can cause your ISP to re-route your traffic via an inefficient route.As we’re unable to affect how your ISP routes your connection, our best advice is to reset your router, then browser cache and try the download again or leave it overnight to finish.You can also perform a trace route to jtcguitar.com and then copy/paste us the information this will give us a rough idea of which routes your connection is taking to get to us and how long each step takes (so we can isolate the hold up). If you can also visit this site: https://www.whatismyip.com/ and tell us your external IP address, this allows us to test the connection back to you again to see if the problem is in the other direction. 

After completing your purchase we recommend that you use the Interactive Tab. head to the product page and click LEARN. Expand the modules and then click LEARN on the track you want to study. However, if you have chosen to download your files they will automatically download to the default download location on your computer. This is usually the desktop, but you can check by looking in the preferences/options for your web browser (Internet Explorer, Firefox, Safari, Chrome or whatever).If you can’t see the files, you can use your computer’s built-in search facility.Mac -- Open Spotlight by clicking the magnifying glass icon in the far right of the menu bar. Enter ‘.zip’ as the search term and click ‘Show All’. By clicking the ‘+’ icon at the top right (next to the ‘save’ button) you can specify files that were created or modified today.Windows -- Select ‘Search’ from the Home menu. When the window pops up, select ‘All files and folders’. You can then search for the term ‘.zip’ and select today’s date.

Remember… when you download our products, they arrive in compressed ‘zip’ format to make the download faster. You MUST open the zip files first. On a Mac, simply double-click; on Windows, right-click and select ‘Extract here’.When the zip files have been opened (large files take a few moments) you’ll see a new folder with the same name as the zip file. This is the product you bought, and this folder will contain your jamtracks, Tab, videos or whatever. You can now safely delete the original zip file… or perhaps store it safely as a backup.

This is probably because you are running a flash blocking addon for Mozilla Firefox. Switch this off and you should be all set! Any other problems then contact us and we will help!

To get you started with a fix, here are a few suggestions to try that might help narrow it down.-Ensure ALL plugins are turned off.-Try a speedtest to check your internet connection (http://www.speedtest.net/ click Begin Test)-Try a fresh installation of your current browser-Try a new web browser (chrome, firefox etc)-Check that your OS and software are all up to date.Failing this please complete a 'Trace Route' to jtcguitar.com (guide here: http://www.noip.com/support/knowledgebase/trace-route-guide/) and then please contact us through the contact form with the following details: your device, OS, web browser, the result from the trace route and also your external IP address (so that we can check the connection back to you. Click here: https://www.google.co.uk/search?q=what+is+my+ip )

Please delete any attempted downloads and associated files and then clear your browser cache, and restart your browser. After this, please try the download again ensuring that it finishes completely before trying to unzip it. We advise using Chrome/Firefox to download your purchases where possible. You can also try using 7zip (available free online) to unzip the file.For issues with box set items, you will also have access to the individual products in your MyLibrary area where you can download products individually.

Make sure that if you copy/paste a password or email address that you don't accidentally copy a blank space before or after the text. Also ensure CAPSLOCK is not activated and know that all passwords are case sensitive.  Once you are logged back in you can change your temporary password in the Account section.

Our products are available instantly after purchase. Just press "LEARN" to get started via Interactive Tab. You can also download it via your library in the purchased products section.

To get you started with a fix, here are a few suggestions to try that might help narrow it down.-Ensure ALL plugins are turned off.-Try a speedtest to check your internet connection (http://www.speedtest.net/ click Begin Test)-Try a fresh installation of your current browser-Try a new web browser (chrome, firefox etc)-Check that your OS and software are all up to date.Failing this please complete a 'Trace Route' to jtcguitar.com (guide here: http://www.noip.com/support/knowledgebase/trace-route-guide/) and then please email admin@jtcguitar.com with the following details: your device, OS, web browser, the result from the trace route and also your external IP address (so that we can check the connection back to you. Click here: https://www.google.co.uk/search?q=what+is+my+ip )