For general help on Bootcamp related enquiries please check here:https://bootcamp.jtcguitar.com/help/
- How long can I access my Online Courses for?
- How many attempts do I get on each exercise/lick/task?
- How long will feedback take?
- Can I purchase more than one course?
- Can I get a refund?
- Will my submission videos be there forever?
- Why am I not on the Hall of Fame?
- How do I claim my JTC Certificate?
- What is a payment plan?
- How do Masterclass Course Options work?
- How does the Free Trial Work?
How long can I access my Online Courses for?
Once purchased, you can take as long as you need to complete the course. After certain periods of inactivity we will contact you to check on your progress. Once you have access to a course it is up to you to complete it and work on it in your own time. Your Artist Tutor will also help drive you to succeed.
How many attempts do I get on each exercise/lick/task?
If you fail an exercise then you have as many takes as you need to get a pass. Your artist tutor may advise after a few attempts to take your time to really master the content before submitting again.
Once you have achieved a pass mark, you also have 3 attempts to ‘Go for Gold’. Upon getting a gold star, you have mastered the content!
How long will feedback take?
Once you submit a module, you should receive your artist feedback within 5 days, but usually it will be much sooner.
Can I purchase more than one course?
Absolutely! You can have as many active courses as you like, however we recommend that you do one course at a time.
Can I get a refund?
If you decide within 48 hours of purchase that an Online Course is not for you we will refund and close access to the course down for you. After 48 hours no refunds will be permitted but you are not obliged to complete the course.
Will my submission videos be there forever?
Upon 3 months of completing a course we will remove any failed attempts throughout your course and leave only the successful attempts, however all written feedback will remain in place.
Why am I not on the Hall of Fame?
The Hall of Fame will show the total amount of completed gold Modules. if you get a gold exercise it does not qualify.
How do I claim my JTC Certificate?
Upon completing the course you will get a JTC Certificate. You can claim this from your Challenges/Rewards section.
What is a payment plan?
If you want to spread the cost of your Online Course then you can do so via a payment plan. There are 3, 6 and 12 month payment options.
Upon each payment the next set of modules will be unlocked, dependent on your payment plan. For example, for a 3 month payment plan 4 modules are unlocked each time.
If you choose to cancel the payment plan then no more modules will be unlocked. In this instance you would need to pay off the remainder of the plan to unlock the rest of the course
How do Masterclass Course Options work?
If you purchase the Online Course version of a masterclass, it works exactly the same as any Bootcamp product. The only difference is that you also get the Masterclass to download and keep as well.
If you already own or purchase just the Masterclass, the online course option is an optional extra and you will need to purchase this at full price or via the payment plan.
How does the Free Trial Work?
Every customer can have 1 free trial of a single bootcamp course to experience how it works. Once you choose a course to trial you will either get instant access or be placed into a queue awaiting a free space. If you enter a queue you will get 48 hours to activate your space when it is ready or it will be removed and freed up for someone else. If you do not activate in 48 hours you can choose another free trial.
Once you are in a free trial you will get 14 days to submit your videos for artist feedback. If you do not submit within 14 days your trial will end and you will not be able to take another free trial.
All free trials will get to experience 1 round of free feedback, compared to unlimited in a full course.
Upon completion of a Free Trial you will receive a single use discount code to use against any full course.