For general help on Bootcamp related enquiries please check here:https://bootcamp.jtcguitar.com/help/
- How long can I access Bootcamp for?
- How many attempts do I get on each exercise/lick/task?
- How long will feedback take?
- Can I purchase more than one course?
- Can I get a refund?
- Will my submission videos be there forever?
- Why am I not on the Hall of Fame?
- How do I claim my JTC Certificate?
How long can I access Bootcamp for?
Once purchased, you can take as long as you need to complete the course. After certain periods of inactivity we will contact you to check on your progress. Once you have access to a course it is up to you to complete it and work on it in your own time. Your Artist Tutor will also help drive you to succeed.
How many attempts do I get on each exercise/lick/task?
If you fail an exercise then you have as many takes as you need to get a pass. Your artist tutor may advise after a few attempts to take your time to really master the content before submitting again.
Once you have achieved a pass mark, you also have 3 attempts to ‘Go for Gold’. Upon getting a gold star, you have mastered the content!
How long will feedback take?
Once you submit a module, you should receive your artist feedback within 5 days, but usually it will be much sooner.
Can I purchase more than one course?
Absolutely! You can have as many active courses as you like, however we recommend that you do one course at a time.
Can I get a refund?
If you decide within 48 hours of purchase that a Bootcamp course is not for you we will refund and close access to the course down for you. After 48 hours no refunds will be permitted but you are not obliged to complete the course.
Will my submission videos be there forever?
Upon 3 months of completing a course we will remove any failed attempts throughout your course and leave only the successful attempts, however all written feedback will remain in place.
Why am I not on the Hall of Fame?
The Hall of Fame will show the total amount of completed gold Modules. if you get a gold exercise it does not qualify.
How do I claim my JTC Certificate?
Upon completing the course you will get a JTC Certificate. You can claim this from your Challenges/Rewards section.